Supporting the Mackay community since 1973.

Youth Support Services

Since 2001, MADEC has worked closely with Federal and State Departments and the regional youth sector, to provide assistance and support to young people who are vulnerable, have complex needs and who are at risk.

MADEC’s youth programs provide a range of individual, holistic support and assist young people to work through barriers they may be facing, with the overarching aim of diverting young people away from circumstances placing them at risk.

YESS The Youth Empowerment and Support Service

The Youth Empowerment and Support Service provides free support and case management services to young people aged 8 -21 years, who may be experiencing issues with:

  • Education & Employment
  • Health
  • Substance Issues
  • Housing and Transport
  • Mental Health Issues
  • Family Issues
  • Community Connections
  • Other Barriers

The Youth Empowerment and Support Service offers a flexible approach of support that is designed to meet the needs of the individual through providing

  • Confidential support and assistance
  • Person centred, strengths-based focus
  • Non-intrusive, respectful approach of support
  • Encourage and support, cultural connections
  • Flexible, individual, responsive, collaborative, case management process
  • Provide opportunities for Young People and with consent to include their family and significant others to participate in decision making
  • Facilitate cross-agency referral and maintain inter-agency links
  • Share/exchange information between services with consent
  • Encourage accountable, efficient service delivery, in the aim of moving toward positive outcomes for young people and their families
  • Assistance and encouragement for personal development and empowerment
  • Individual support and referrals


MADEC provides support services in Mackay, Sarina, Pioneer Valley and Whitsunday/Bowen regions

Referral Process

We accept referrals from other agencies, services, organisations and schools. Young people, families and friends can also self-refer .


For further information and a referral pack please contact the MADEC Youth Services Manager Tania Atkins

P 07 49 511 233 M 0429 877 003 E

Youth Support Workers

Casey Grundy Mackay/Sarina
0400 171 033

Torii Kelly Whitsunday/Bowen
M 0429 366 451

How can we help you?